Support
Green Claims is built and supported directly by the Paxworks team — there's no ticketing system or bot in between, just email.
hello@paxworks.io
Email us
We aim to respond within 1 business day.
Common questions
- Why is a term flagged that doesn't seem risky? Detection is rules-based against a static term list (see the Terms of Service for what that means in practice) — it can over-flag ambiguous words. Mark a claim "not applicable" if it's a false positive; that decision is preserved and won't be re-flagged by future scans.
- Why wasn't a product scanned? The Basic plan scans your first 500 products (by the order they were first synced). Upgrading to Pro removes that limit.
- I uninstalled — can I get my evidence back? No — per our privacy policy, all data including uploaded evidence is permanently deleted within 48 hours of uninstalling, with no exceptions. Download anything you need before you uninstall.
- Can Green Claims tell me whether a claim is legally compliant? No — see the disclaimer in our Terms of Service. It helps you find and track potential issues; it doesn't provide legal advice or a compliance guarantee.
Billing questions
All charges run through Shopify's own billing system, so refunds and billing history are visible in your Shopify admin under Settings → Billing. For anything Shopify's billing page can't answer, email us.